Shipping policy

At AZELIA, we offer FREE WORLDWIDE TRACKED SHIPPING on all orders, with no minimum purchase requirement.

We are committed to making your shopping experience as smooth and reliable as possible. Below, you'll find everything you need to know about order processing, delivery times, tracking, and international shipping.

ORDER PROCESSING

All orders are generally processed within 1–3 business days after purchase.

During this time, we carefully prepare, inspect, and package your order before dispatch.

During new collection launches, high-demand periods, sales, or public holidays, processing may take slightly longer than usual.

Business days do not include weekends or public holidays.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

SHIPPING TIMES & COSTS

We offer FREE WORLDWIDE TRACKED SHIPPING on every order, regardless of order value.

Most orders arrive within approximately 5–15 business days after dispatch, depending on the destination and local delivery carrier.

ESTIMATED DELIVERY TIMES

These timeframes are estimates calculated from the date of dispatch and do not include order processing.

Important: International shipping can occasionally be affected by customs inspections, carrier delays, severe weather, public holidays, or other circumstances beyond our reasonable control.

Although we aim to deliver every order within the estimated timeframe, delivery dates cannot be guaranteed. Any mandatory rights under applicable consumer protection laws remain unaffected.

SHIPPING CONFIRMATION & TRACKING

Every AZELIA order includes tracking, so you can follow your shipment from dispatch to delivery.

Once your order has shipped, you will receive a confirmation email containing your tracking number.

You can also track your parcel directly through our website:

TRACK YOUR ORDER

Simply enter your order number or tracking number to view the latest available shipping updates.

Please allow some time for tracking information to become available after dispatch, as the carrier may need to process and scan your package first.

If your tracking information has not updated for an extended period, please contact shop@azelia.store.

SPLIT SHIPMENTS & MULTIPLE PACKAGES

Occasionally, an order may be delivered in more than one package to ensure the most efficient shipping experience.

If this happens:

•Items from the same order may arrive on different dates.

•Separate tracking numbers may be provided.

•Tracking updates may appear independently for each package.

If you receive only part of your order, please check the tracking information for any remaining packages.

CUSTOMS, DUTIES & IMPORT TAXES

AZELIA offers duty-paid shipping for eligible international destinations, meaning applicable import duties and taxes are prepaid as part of the shipping arrangements.

Our aim is to make international shopping as straightforward as possible, without unexpected charges upon delivery.

However, customs regulations vary by country, and certain destinations or shipments may require additional customs clearance, documentation, or local charges.

Where duties or taxes are not covered by the applicable shipping service, any charges will be communicated at checkout where known, or may be collected by local customs authorities or the delivery carrier.

Customs inspections may also occasionally affect delivery times.

REMOTE & SPECIAL DESTINATIONS

We are proud to ship worldwide, including to many remote and less accessible destinations.

However, some locations may experience longer delivery times due to limited transport routes, customs procedures, or local carrier availability.

This may include certain islands, overseas territories, and remote areas in Northern Europe, Africa, and other regions.

Shipping availability and estimated delivery times may vary depending on the country and postal code.

If you are unsure whether we can deliver to your location, please contact our team before placing your order.

INCORRECT OR INCOMPLETE SHIPPING INFORMATION

Please ensure that your delivery address, postal code, and contact information are accurate before completing your purchase.

If you notice an error after placing your order, contact us as soon as possible at shop@azelia.store.

We will do our best to accommodate changes before your order is dispatched.

Once a package has been handed over to the carrier, address modifications may no longer be possible.

DELIVERY DELAYS & ISSUES

While we work to provide a reliable delivery experience, occasional delays may occur during international shipping.

If your order is taking longer than expected, we recommend checking its latest status through our Track Your Order page.

If your shipment appears lost, has been marked as delivered but cannot be located, or arrives visibly damaged, please contact us with your order number and any relevant information.

Our support team will review the issue, investigate the shipment where necessary, and help determine an appropriate resolution.

Your statutory consumer rights remain unaffected by any shipping estimate or carrier delivery status.