Yes. You can request a return within 14 days of delivery or an exchange within 30 days of delivery.

For standard returns and exchanges, items should be unworn, unwashed, and in their original condition, with tags and packaging where applicable. This does not affect your statutory rights.

Please contact shop@azelia.store before sending anything back, and review our Returns & Refunds Policy .

Customers are responsible for covering the return shipping costs for standard returns and exchanges. Return shipping labels are not provided free of charge.

If you receive a damaged, defective, or incorrect item, please contact us for assistance. Your statutory consumer rights remain unaffected.

Once your refund has been approved and processed, it will be issued to your original payment method.

The time it takes to appear in your account depends on your bank or payment provider. Refunds are handled within the timeframes required by applicable law.

If the size isn't right, contact us within the applicable return or exchange period.

We offer a 30-day exchange request window, subject to item condition and availability.

Email shop@azelia.store with your order number and the size you'd like instead.

If you need to cancel an order or make changes, please contact us as soon as possible, ideally within two hours of purchase.

We will do our best to accommodate your request before dispatch. Once your order has shipped, modifications may no longer be possible. Your statutory consumer rights remain unaffected.

Please contact shop@azelia.store immediately with your order number and corrected address.

We can attempt to update the address before dispatch, but changes cannot be guaranteed after the parcel has been handed over to the carrier.

First, check whether your order has been divided into multiple shipments.

If an item is missing after the delivery window or you received an incorrect product, please email shop@azelia.store with your order number and any relevant photos.

Our team will investigate and arrange an appropriate resolution.

Restocks depend on product availability and upcoming releases.

Some pieces may return, while limited releases may not be restocked.

Follow our social channels and subscribe to our newsletter for announcements about new drops and restocks.

Order processing generally takes 1–3 business days after purchase.

After dispatch, shipping usually takes approximately 5–15 business days for most destinations.

Remote or less accessible locations may require additional time. These are estimates rather than guaranteed arrival dates.

For more information, please visit our Shipping Policy .

We offer FREE WORLDWIDE TRACKED SHIPPING on every order, with no minimum purchase requirement.

Express shipping may also be available for selected destinations. Any applicable express shipping fee will be displayed at checkout.

Once your order has shipped, you will receive a confirmation email containing tracking information.

You can also check your shipment directly on our website:

TRACK YOUR ORDER

Enter your order number or tracking number to view available delivery updates.

To ensure efficient delivery, some orders may be dispatched in separate packages.

You may receive multiple tracking numbers, and items from the same order can arrive on different dates.

If something is still missing after the expected delivery window, contact us and we'll investigate.

Tracking updates may take some time to appear after dispatch, particularly while the parcel is being transferred between carriers or processed through international shipping facilities.

If the tracking information has not updated for an extended period, please contact our support team.

First, check with household members, neighbours, building reception, or any designated delivery location.

If the parcel cannot be located, please contact shop@azelia.store with your order number.

We'll investigate the delivery with the carrier and help determine the appropriate resolution.

AZELIA offers duty-paid shipping for eligible international destinations, meaning applicable import duties and taxes are prepaid under the shipping arrangements.

Some destinations may have different customs requirements or additional local charges.

Check our Shipping Policy for more information or contact our team if you're unsure about your destination.

Each product has its own measurements and fit characteristics.

We recommend checking the Size Chart and available Size Reference information on the product page before purchasing.

If you're uncertain, contact us with your height, weight, and preferred fit, and we'll help you choose a suitable size.

Our products are manufactured both locally and internationally.

We carefully select our manufacturing partners and focus on construction, materials, design, and quality to offer pieces that meet AZELIA's standards.

Always follow the care instructions provided with your garment.

To help preserve its shape, colours, and printed graphics, we generally recommend gentle washing in cold water, turning printed garments inside out, and avoiding harsh detergents or excessive heat where permitted by the garment's care label.

Care requirements may differ depending on the materials and construction.

We support secure payment methods including major credit and debit cards, PayPal, and eligible digital wallets such as Apple Pay and Google Pay.

Klarna and additional local payment methods may also be available depending on your country.

The payment options available to you will be displayed at checkout.

Yes. If you have a valid AZELIA discount code, you can enter it at checkout.

Discounts are subject to their individual conditions and may not be combined with other promotions.

Join our newsletter to receive updates on upcoming collections, restocks, and exclusive AZELIA offers.

Follow us on our socials for behind-the-scenes content, outfit inspiration, upcoming drops, and community updates:

Instagram @azelia.store

TikTok @azeliasolo

For questions about products, orders, sizing, or delivery, email our support team at shop@azelia.store .

Please include your order number when contacting us about an existing purchase.