Shipping Protection Coverage

Shipping Protection — Coverage Terms

Shipping Protection is an optional paid delivery add-on offered by AZELIA. It adds limited protection against eligible theft after confirmed delivery and priority help with reports of parcels lost or damaged during transit. It does not replace or reduce your statutory consumer rights.

1. Additional post-delivery theft coverage

For an order with Shipping Protection, if the carrier confirms that a parcel was delivered to your delivery address and the parcel is subsequently stolen from that location, you may request a replacement by contacting shop@azelia.store within 7 calendar days of the carrier's confirmed delivery date.

For an approved eligible theft claim, AZELIA will provide one free replacement shipment of the affected items, subject to product availability. If an identical item is unavailable, our team will contact you to discuss an appropriate alternative. This additional service covers one approved replacement per protected order.

2. How to make a claim

Email shop@azelia.store with your order number, tracking number, the date of confirmed delivery, and a short explanation of what happened. Please include any reasonably available supporting information. We may ask follow-up questions and investigate with the delivery carrier. Claims are evaluated fairly on the information available.

3. Lost or damaged parcels in transit

Shipping Protection includes priority assistance with reported loss or damage while a parcel is in transit. AZELIA's existing responsibility for parcels lost or damaged before you receive them applies whether or not you buy this add-on. Your applicable rights to repair, replacement, refund or other remedies remain unchanged.

4. Eligibility and limits

Additional post-delivery theft cover applies only when Shipping Protection was purchased with the affected order, the carrier recorded delivery to the specified destination, the theft occurred after that delivery, and the customer reports it within the stated seven-day window. It does not cover intentionally false claims or items already replaced or compensated for under the same claim. We may investigate claims and request reasonable supporting evidence. These limits apply only to the optional extra cover and do not restrict mandatory consumer rights.

5. Price and customer choice

Shipping Protection is optional and is not selected automatically. Its price depends on your merchandise subtotal after discounts (excluding shipping, taxes and Shipping Protection itself): under €50 — €1.00; €50–€99.99 — €1.95; €100–€149.99 — €2.95; €150–€199.99 — €3.95; €200–€249.99 — €4.95; €250–€299.99 — €5.95; and €300 or more — €6.95. The applicable price is displayed in your cart before you add the service.